Kite & Crew

For support teams on Help Scout

Kite helps your crew.

Kite looks into every support ticket before you open it. It drafts the reply and shows its work. Your crew decides what goes out.

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you hold the string

Kite Internal note

Customer was charged twice on Nov 3.

Stripe shows two $49 charges four minutes apart. The second has no matching subscription.

Suggested: refund the second charge. Draft reply is ready.

MR Maya edited and sent the reply

Every ticket, already looked into.

Kite works inside the helpdesk you already use. There is no new inbox, and nothing your customers ever see.

  1. A ticket arrives

    Kite reads the conversation, checks the customer's account, and looks through your docs and past tickets.

  2. Kite leaves a note and a draft

    The note says what Kite found, where it found it, and what it suggests. The draft is ready in your team's voice.

  3. Your crew sends it

    A person reviews, edits, and sends every reply under their own name. Nothing goes out on its own.

    a real person, every time

The homework, already done.

so you can do the caring

Drafts

A reply waiting when you open the ticket.

Kite writes a draft in your team's voice. Your crew edits it, sends it, and signs it.

Notes

See the evidence before you trust the answer.

Every ticket gets an internal note with what Kite found, where it found it, and a suggested next step.

Playbooks

Kite learns how your crew already works.

Kite turns patterns in your past tickets into playbooks, and labels anything it takes from one as a suggestion.

@Kite

Teach it the way you'd teach a new hire.

Mention @Kite in a note to ask a question or correct it. Kite remembers, and the whole crew benefits.

Pay for the tickets Kite works on.

A small base each month, then a price per conversation that drops as you grow. You set a monthly ceiling, so there is never a surprise bill.

300

drag to your volume

$349/month

$49 base with 100 conversations included, plus 200 more at $1.50 each.

Get early access
  • $49 a month base, first 100 conversations included
  • $1.50 each from 101 to 1,000
  • $1.00 each above 1,000
  • Custom above 5,000 a month

Every plan includes drafts, notes, playbooks, @Kite and a spending cap you control. A conversation counts once, however many replies it takes.

Nothing goes out without a person.

Kite never sends a reply on its own. Every customer message is reviewed and sent by someone on your crew.

MR JL AK Your crew sends every reply.
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